Frequently Asked Questions
Is my payment protected when placing order?
- Security First: We prioritize your security, processing payments through trusted industry leaders like PayPal, Visa, and Mastercard. Their advanced technologies keep your financial information safe. With express checkout, we do not store financial information on our servers to reduce risk to absolute minimum.
- Buyer Protection: Rest assured, you’re covered with buyer protection programs offered by all these platforms. Shop confidently knowing your purchase is guaranteed.
- Widely Accepted: Choose the payment method that suits you best! We accept PayPal, Visa, and Mastercard for your convenience and flexibility.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
When will you ship my order?
If you order an in-stock item, we’ll ship it within 2 working days.
How long will my order take to arrive?
Most items are delivered using Next Working Day service from our trusted partners such as DPD, Royalmail, Evri and DHL in the United Kingdom. Other items using stadard service typically, delivery takes 5-7 working days after dispatch, but it may take longer due to factors beyond our control. International shipment may take 7 to 20 working days.
Do you provide tracking information?
You will receive your tracking information within 1-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@xmat.co.uk
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@xmat.co.uk