{"id":10,"date":"2023-12-29T12:59:00","date_gmt":"2023-12-29T12:59:00","guid":{"rendered":"http:\/\/xmat.co.uk\/?page_id=10"},"modified":"2024-11-18T23:55:33","modified_gmt":"2024-11-18T23:55:33","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/xmat.co.uk\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5df77c5c e-con-full e-flex e-con e-parent\" data-id=\"5df77c5c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63380884 elementor-widget elementor-widget-text-editor\" data-id=\"63380884\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h3><strong>Order cancellation<\/strong><\/h3>\n<p>All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.<span style=\"color: #333333; font-size: 1.618em; font-family: var( --e-global-typography-text-font-family ), Sans-serif; text-align: var(--text-align);\">\u00a0<\/span><\/p>\n<h3><strong>Refunds<\/strong><\/h3>\n<p style=\"outline: 0px; margin-bottom: 2em; padding: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 16px; line-height: 21px; font-family: Roboto; color: #444444;\">Your satisfaction is our #1 priority. We want you to shop with confidence. That\u2019s why we proudly offer an absolute satisfaction guarantees that ensure you\u2019ll receive your item on time and as described.<\/p>\n<p style=\"outline: 0px; margin-bottom: 2em; padding: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 16px; line-height: 21px; font-family: Roboto; color: #444444;\">Our highest priority is to make you happy, so everyone who shops on sivok.shop receives the following guarantees:<\/p>\n<ul style=\"outline: 0px; margin-bottom: 1rem; margin-left: 0px; color: #444444; font-family: Roboto, sans, sans-serif; font-size: 14px;\">\n<li style=\"outline: 0px; margin: 0px 0px 1em 18px; padding: 0px; font-size: 16px; line-height: 1.4; list-style: outside;\">full refund if you don\u2019t receive your order;<\/li>\n<li style=\"outline: 0px; margin: 0px 0px 1em 18px; padding: 0px; font-size: 16px; line-height: 1.4; list-style: outside;\">full refund if your order does not arrive within the guaranteed time (30 business days not including 1-3 business days processing);<\/li>\n<li style=\"outline: 0px; margin: 0px 0px 1em 18px; padding: 0px; font-size: 16px; line-height: 1.4; list-style: outside;\">full or partial refund if the item is not as described;<\/li>\n<\/ul>\n<p style=\"outline: 0px; margin-bottom: 2em; padding: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 16px; line-height: 21px; font-family: Roboto; color: #444444;\">Full refunds are not available under the following circumstances:<\/p>\n<ul style=\"outline: 0px; margin-bottom: 1rem; margin-left: 0px; color: #444444; font-family: Roboto, sans, sans-serif; font-size: 14px;\">\n<li style=\"outline: 0px; margin: 0px 0px 1em 18px; padding: 0px; font-size: 16px; line-height: 1.4; list-style: outside;\">your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)<\/li>\n<li style=\"outline: 0px; margin: 0px 0px 1em 18px; padding: 0px; font-size: 16px; line-height: 1.4; list-style: outside;\">your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).<\/li>\n<\/ul>\n<p style=\"outline: 0px; margin-bottom: 2em; padding: 0px; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-stretch: normal; font-size: 16px; line-height: 21px; font-family: Roboto; color: #444444;\">All our products are backed with 60-day money back guarantee. Just send us a message on\u00a0<a style=\"outline: 0px; margin: 0px; padding: 0px; color: #cf7f7f; transition: all 0.3s ease-out 0s; border-bottom: 1px solid transparent;\" href=\"https:\/\/xmat.co.uk\/index.php\/contact-us\/\">Contact Us page<\/a> or contact us at support@xmat.co.uk and we will refund the purchase price.<\/p>\n<h3><strong>Easy Returns<\/strong><\/h3>\n<p>All our products are backed with 30-day money back guarantee. Just contact us and we will refund the purchase price.<\/p>\n<p>We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.<\/p>\n<p>Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!<\/p>\n<p>Please do not send your purchase back to us unless we authorize you to do so.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<h3><b>Late or missing refunds<\/b><\/h3>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at support@xmat.co.uk<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<h3><strong>Exchanges<\/strong><\/h3>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@xmat.co.uk and we shall send you instructions how to send your items back.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<h3><strong>Need help?<\/strong><\/h3>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph --><\/p>\n<p>Contact us at support@xmat.co.uk for questions related to refunds and returns.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Order cancellation All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.\u00a0 Refunds Your satisfaction is our #1 priority. We want you to shop with confidence. That\u2019s why we proudly offer an absolute satisfaction guarantees that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Returns Policy - xmat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xmat.co.uk\/index.php\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - xmat\" \/>\n<meta property=\"og:description\" content=\"Order cancellation All orders can be canceled until they are shipped. 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