{"id":228,"date":"2023-12-29T12:32:26","date_gmt":"2023-12-29T12:32:26","guid":{"rendered":"https:\/\/xmat.co.uk\/?page_id=228"},"modified":"2024-01-01T15:54:41","modified_gmt":"2024-01-01T15:54:41","slug":"faqs","status":"publish","type":"page","link":"https:\/\/xmat.co.uk\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"228\" class=\"elementor elementor-228\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e712877 e-flex e-con-boxed e-con e-parent\" data-id=\"e712877\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6dd840 elementor-widget elementor-widget-heading\" data-id=\"d6dd840\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b241d1c elementor-widget elementor-widget-spacer\" data-id=\"b241d1c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-afc6a47 e-flex e-con-boxed e-con e-parent\" data-id=\"afc6a47\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45e3d62 elementor-widget elementor-widget-heading\" data-id=\"45e3d62\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Is my payment protected when placing order?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25f88a1 elementor-widget elementor-widget-text-editor\" data-id=\"25f88a1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul data-sourcepos=\"3:1-3:70\"><li data-sourcepos=\"3:1-3:70\"><strong>Security First:<\/strong>\u00a0We prioritize your security,\u00a0processing payments through trusted industry leaders like PayPal,\u00a0Visa,\u00a0and Mastercard.\u00a0Their advanced technologies keep your financial information safe. With express checkout, we do not store financial information on our servers to reduce risk to absolute minimum.<\/li><li data-sourcepos=\"4:1-4:41\"><strong>Buyer Protection:<\/strong>\u00a0Rest assured,\u00a0you&#8217;re covered with buyer protection programs offered by all these platforms.\u00a0Shop confidently knowing your purchase is guaranteed.<\/li><li data-sourcepos=\"5:1-5:8\"><strong>Widely Accepted:<\/strong>\u00a0Choose the payment method that suits you best!\u00a0We accept PayPal,\u00a0Visa,\u00a0and Mastercard for your convenience and flexibility.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a92333b e-flex e-con-boxed e-con e-parent\" data-id=\"a92333b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a030f19 elementor-widget elementor-widget-heading\" data-id=\"a030f19\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How much do you charge for shipping?\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ca6611 elementor-widget elementor-widget-text-editor\" data-id=\"0ca6611\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We provide free shipping to over 200 countries around the world*<br \/>*with some exceptions<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-846a65b e-flex e-con-boxed e-con e-parent\" data-id=\"846a65b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f239244 elementor-widget elementor-widget-heading\" data-id=\"f239244\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">When will you ship my order?\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c34fe56 elementor-widget elementor-widget-text-editor\" data-id=\"c34fe56\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If you order an in-stock item, we\u2019ll ship it within 2 working days.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8cb0ec e-flex e-con-boxed e-con e-parent\" data-id=\"f8cb0ec\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56a605e elementor-widget elementor-widget-heading\" data-id=\"56a605e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How long will my order take to arrive?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ba2a3e elementor-widget elementor-widget-text-editor\" data-id=\"5ba2a3e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Most items are delivered using Next Working Day service from our trusted partners such as DPD, Royalmail, Evri and DHL in the United Kingdom. Other items using stadard service typically, delivery takes 5-7 working days after dispatch, but it may take longer due to factors beyond our control. International shipment may take 7 to 20 working days.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-87cee1f e-flex e-con-boxed e-con e-parent\" data-id=\"87cee1f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8738dc4 elementor-widget elementor-widget-heading\" data-id=\"8738dc4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you provide tracking information?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-964f8f2 elementor-widget elementor-widget-text-editor\" data-id=\"964f8f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You will receive your tracking information within 1-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@xmat.co.uk<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4094c7d e-flex e-con-boxed e-con e-parent\" data-id=\"4094c7d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1af924c elementor-widget elementor-widget-heading\" data-id=\"1af924c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Can I cancel my order?\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a6be06 elementor-widget elementor-widget-text-editor\" data-id=\"6a6be06\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>You can change or cancel your order within 12 hours. Please contact us at support@xmat.co.uk<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Is my payment protected when placing order? Security First:\u00a0We prioritize your security,\u00a0processing payments through trusted industry leaders like PayPal,\u00a0Visa,\u00a0and Mastercard.\u00a0Their advanced technologies keep your financial information safe. With express checkout, we do not store financial information on our servers to reduce risk to absolute minimum. Buyer Protection:\u00a0Rest assured,\u00a0you&#8217;re covered with buyer protection [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-228","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - xmat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xmat.co.uk\/index.php\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - xmat\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions Is my payment protected when placing order? 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